If you have an issue with your unit, please consult these troubleshooting tips. If your problem persists, please fill out the service request form at the bottom of the page.

TROUBLESHOOTING

MY WINE CELLAR OR REFRIGERATOR WON’T MAINTAIN ITS SET TEMPERATURE.

  1. Check that doors and gaskets are tight and that there are no air leaks. Contact us if you detect an air leak when the doors are closed.
  2. Check if the temperature or humidity in the building is higher than usual. Temperature should be between 17°C and 24°C and humidity between 30% and 55%. Readjust building temperature and humidity to return to a typical operating environment. You can increase the cellar setpoint temperature by a few degrees to prevent condensation from forming while the building temperature returns to normal.
  3. Check if the room temperature where the compressor unit is located is higher than usual. It should not exceed 30°C and should be adequately ventilated. Check that nothing is covering or leaning on the compressor unit and that the condenser is not obstructed (dust or other).
  4. Check for frost or ice on the evaporator, if so: For a custom-built wine cellar; place a container under the evaporator to catch the water and turn off the refrigeration system circuit breaker at the electrical panel for 24 hours or until the ice has completely melted. For a freestanding wine cabinet; place a container under the evaporator to catch the water. Move the cabinet to access the draining pan at the rear. Unplug the wine cabinet and leave it unplugged for 24 hours, or until the ice has completely melted. During this time, keep an eye on the draining pan. If it fills up, empty it regularly by vacuuming or sponging up the water to prevent it from overflowing. Refer to the maintenance guide below for details. For a Panorama; turn off the refrigeration system circuit breaker at the electrical panel for 24 hours, or until the ice has completely melted. During this time, keep an eye on the draining pan. If it fills up, empty it regularly by vacuuming or sponging up the water to prevent it from overflowing. Refer to the maintenance guide below for steps to access the draining pan.
  5. Open the refrigeration system circuit breaker at the electrical panel to restart the system. Adjust the set temperature 3°C lower than the displayed ambient temperature. Gradually lower the temperature by 3°C per day to prevent the evaporator from icing up again. Check that cold air is coming out of the evaporator. If the unit fails to reach its set temperature after several hours of operation, contact us.

THERE’S CONDENSATION ON THE GLASS IN MY CELLAR.

  1. Check if the temperature or humidity in the building is higher than usual. The temperature should be between 17°C and 24°C and the humidity between 30% and 55%. Readjust building temperature and humidity to return to a typical operating environment. You can increase the cellar setpoint temperature by a few degrees to prevent condensation from forming while the building temperature returns to normal.
  2. Take the temperature inside the cellar with a thermometer and check if it matches the temperature displayed on the digital control. If there’s a difference between the two readings, contact us.

WATER IS LEAKING FROM MY EVAPORATOR.

  1. Place a container under the evaporator to collect the water and check whether the evaporator pan is full of water. The drain must be unclogged if the water doesn’t drain from the pan. Call in a plumber if necessary.
  2. Check for frost or ice on the evaporator, if so: For a custom-built wine cellar; place a container under the evaporator to catch the water and turn off the refrigeration system circuit breaker at the electrical panel for 24 hours or until the ice has completely melted. For a freestanding wine cabinet; place a container under the evaporator to catch the water. Move the cabinet to access the draining pan at the rear. Unplug the wine cabinet and leave it unplugged for 24 hours, or until the ice has completely melted. During this time, keep an eye on the draining pan. If it fills up, empty it regularly by vacuuming or sponging up the water to prevent it from overflowing. Refer to the maintenance guide below for details. For a Panorama; turn off the refrigeration system circuit breaker at the electrical panel for 24 hours, or until the ice has completely melted. During this time, keep an eye on the draining pan. If it fills up, empty it regularly by vacuuming or sponging up the water to prevent it from overflowing. Refer to the maintenance guide below for steps to access the draining pan.
  3. Check if the building temperature or humidity is higher than usual. Temperature should be between 17°C and 24°C and humidity between 30% and 55%. Readjust building temperature and humidity to return to a typical operating environment.
  4. Check if the room temperature where the compressor unit is located is higher than usual. It should not exceed 30°C and should be adequately ventilated. Check that nothing is covering or leaning on the compressor unit and that the condenser is not obstructed (dust or other).
  5. Open the refrigeration system circuit breaker at the electrical panel to restart the system. Adjust the set temperature 3°C lower than the displayed ambient temperature. Gradually lower the temperature by 3°C per day to prevent the evaporator from icing up again. Check if cold air is coming out of the evaporator. If the unit fails to reach its set temperature after running for several hours, contact us.

 

THE EVAPORATOR FANS MAKE AN ABNORMAL NOISE.

  1. Check for frost or ice on the evaporator, if so: For a custom-built wine cellar; place a container under the evaporator to catch the water and turn off the refrigeration system circuit breaker at the electrical panel for 24 hours or until the ice has completely melted. For a freestanding wine cabinet; place a container under the evaporator to catch the water. Move the cabinet to access the draining pan at the rear. Unplug the wine cabinet and leave it unplugged for 24 hours, or until the ice has completely melted. During this time, keep an eye on the draining pan. If it fills up, empty it regularly by vacuuming or sponging up the water to prevent it from overflowing. Refer to the maintenance guide below for details. For a Panorama; turn off the refrigeration system circuit breaker at the electrical panel for 24 hours, or until the ice has completely melted. During this time, keep an eye on the draining pan. If it fills up, empty it regularly by vacuuming or sponging up the water to prevent it from overflowing. Refer to the maintenance guide below for steps to access the draining pan.
  2. Open the refrigeration system circuit breaker at the electrical panel to restart the system. Adjust the set temperature 3°C lower than the displayed ambient temperature. Gradually lower the temperature by 3°C per day to prevent the evaporator from icing up again. Check if cold air is coming out of the evaporator. If the unit fails to reach its set temperature after several hours of operation or if the abnormal fan noise persists, contact us.